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Returns
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- All original tags must be attached
- The item must be in its original packaging
- You must provide a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 sales@ayshafashion.ae
Once your return request is approved, we will provide:
- Return instructions
- Return address details
- A return shipping label (if applicable)
⚠️ Items sent back without prior return approval will not be accepted.
Return Address
AYSHA FASHION
Dubai, United Arab Emirates
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at sales@ayshafashion.ae, including clear photos of the issue.
We will assess the situation and arrange a replacement or refund where applicable.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Gift cards
- Custom or personalized items
- Items marked as final sale
For hygiene and quality reasons, we may also refuse returns that show signs of wear, use, or damage caused after delivery.
If you are unsure whether an item is eligible for return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item or color is to:
- Request a return for the original item
- Once approved, place a new order for the desired item
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must:
- Be unused and unworn
- Have original tags attached
- Be in original packaging
- Include proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sales@ayshafashion.ae.
Contact Us
For any questions regarding returns or refunds, please contact:
📧 sales@ayshafashion.ae